FREE WORLDWIDE SHIPPING

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Product

Can I cancel my order after I've made a purchase on the website? - Yes, you can.

We offer immediate order cancellations up to limit of 24 hours after purchasing - so if you change your mind within that time - send us an email and we'll cancel and refund you in full as soon as we get your request.
Can I cancel my order after processing?

Unfortunately no. We are unable to take any cancellation request after 24 hours of placing the order. We can only cancel or amend your order within 24 hours of placing the order. Once it is processed, we are unable to modify or cancel your order.
Which size should I get?

We suggest choosing the size based on your dog's weight. You can also use our size chart to help you further & give you some examples. It's located above the "Add To Cart" labeled "SIZE CHART" on our product page.
Do you have XXS or XXXL & larger available?

At the moment we don't. However we are working on providing smaller & larger sizes in the near future. We suggest you give XS or XXL a go, and if it doesn't fit you can return it.
Can my cat use this?

If your cat weighs 5 lbs or less, then yes your cat can use it. Simply select the size by weight (usually XS). Currently, we not have a smaller size. We are working on releasing smaller (& larger) sizes in the near future.
Is the GripHarness reflective at night?

Yes! There is a reflective outline on the GripHarness™ to ensure your dog is safe & visible at night time.

Refunds & Returns

How do I return or exchange an item?

Returns & exchanges are easy. Simply contact us with your order number. See our full Return Policy for more details.
What if the product arrives broken or damaged?

Simply contact us within 7 days from the day you receive it, and we'll send you a free replacement. If outside the 7 days from the delivery date, there will be a $4.99 restock fee.

Shipping

What are your shipping options?

We offer FREE SHIPPING within the US & worldwide. US customers will receive their GripHarness™ via USPS, Fedex or DHL.
Where do you ship from?

It depends on your location. We have multiple fulfillment centers across the glove. If the item you've purchased is out of inventory at your nearest location, it will be shipped from the next closest location.
How long will my item take to arrive?

All orders are professionally customized, processed, and dispatched from our warehouse within 2-4 business days. Once shipped, for US customers it generally between 6-12 business days for USPS/Fedex to deliver it. For worldwide, it generally takes 7-16 business days depending on your location. Please do note that due to covid-19 affecting the global supply chain, some customers may experience delays depending on their location which is out of our control.

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