We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. There will be a restocking fee of $4.99 for returning the item for a refund.

The customer is responsible for putting the correct shipping address. If the item is returned due to a wrong address being put from the customer's side, there will be a $5 postage fee.

To start a return, you can contact us at support@gripharness.com. If your return is accepted, we’ll issue a refund after receiving the item. Customers will be responsible for paying return shipping costs. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at support@gripharness.com.

Refunds will be processed to the same payment card that was used during the original purchase. We are unable to issue refunds to a different card under any circumstances. This policy is in place to maintain the security and transparency of our refund process and to protect both our customers and our business.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Providing evidence for wrong order and defect cases is a must. We may ask for clear photographic or video evidence of the item and/or the return shipping receipt for defect and wrong order cases in order to proceed with refund or replacement.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

The customer is to report a defected, damaged item or sizing issue within 7 days of receiving the item. Outside the 7 days, the item should be unused and in the same condition as originally sent with its original packaging in order to quality for a return.

Gripharness is not responsible for any damages caused by your dog such as the harness being chewed. We have no control over your dog's behavior.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.